14th May 19 Complaints Handling London
Complaints Handling
Chairman
Gareth Menton
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS
-- eligibility changes
-- increase in FOS awards
-- impact of decision delays
-- general FOS interaction
• Litigation & complaints
• Complaints via 3rd parties
• Digital landscape
• Other issues

 
9th Jul 19 Complaints Handling London
Complaints Handling
Venue TBC

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics


 
17th Sep 19 Complaints Handling London
Complaints Handling
Venue TBC

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics


 
12th Nov 19 Complaints Handling London
Complaints Handling
Venue TBC

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics


 

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