26th Nov 18 Complaints Handling London
Complaints Handling
Chairman
Gareth Menton
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Vulnerable customers
• Artificial intelligence and complaints
• QA models
• FOS interaction
• Other issues

 
10th Dec 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 

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