29th Jan 18 Complaints Handling London
Complaints Handling
Chairman
Luke Gillat
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• GDPR
• PSD2
• MiFID II
• Complaints via social media
• Spoof email complaints
• ABI benchmarking
• FOS interaction
• Other topics

 
26th Feb 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
19th Mar 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by trinks
Discussion Topics

• Issues raised by members

 
23rd Apr 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
21st May 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
25th Jun 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
9th Jul 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
20th Aug 18 Complaints Handling Edinburgh
Complaints Hamdling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
24th Sep 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
29th Oct 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by dribks
Discussion Topics

• Issues raised by members

 
26th Nov 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
10th Dec 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 

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