23rd Apr 18 Complaints Handling Edinburgh
Complaints Handling
Chairman
Adam Cooper
Equiniti Charter

Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Vulnerable customers
• Logging complaints at FPOC
• Benchmarking customer experience
• GDPR impact
• FOS interaction
• Next meeting’s ‘feature topic’


 

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