19th Mar 18 Complaints Handling London
Complaints Handling
Chairman
Luke Gillat
Equiniti

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS Channel 4 investigation
• ‘GDPR: Impact on Complaints’ survey
• Vulnerable customers
• FCA complaint definition

 

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