29th Jan 18 Complaints Handling London
Complaints Handling
Chairman
Luke Gillat
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS: Treasury sub-committee meeting
• GDPR
• Front-line complaints resolution
• Complaints via social media
• Vulnerable customers
• FOS and vulnerability
• Complaints return: FCA feedback

 

Search

Calendar