29th Jan 18 Complaints Handling London
Complaints Handling
Chairman
Luke Gillat
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• GDPR
• PSD2
• MiFID II
• Complaints via social media
• Spoof email complaints
• ABI benchmarking
• FOS interaction
• Other topics

 

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